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Home | FAQs
How do I order a piece of jewellery that does not show up as “Available Online”?

All products that are not indicated as “Available Online” would be available to special order, with a lead time of approximately 10 weeks depending on the piece. Please contact us for more information about how to place special orders or for the status of sold out products.  

Please note that each piece mounted with coloured stones can vary slightly and all special orders, are final sales.

Can I try on the jewellery anywhere?

Yes! We would love to welcome you in either our London or Sao Paulo showroom. Please contact us if you would like to schedule an appointment.

Alternatively, we have selections of our jewellery with retailers around the globe. Please visit our stockists page to find a retailer near you.

Are you able to remodel unworn heirloom jewellery?

Absolutely. Stemming from the belief that jewellery should be uniquely personal and cherished for generations to come, our bespoke service allows you to collaborate with Fernando and our team on repurposing heirlooms and gemstones. Please fill out our Bespoke Enquiry form with a brief description of the piece you would like commissioned and we will be in touch to guide you through the next steps.

How long does a bespoke order process work?
If you are interested in a bespoke project, please do get in touch with us about what you had in mind. We will then start looking into design options, materials and quotes. Once all steps are confirmed we require a 50% deposit payment in order to launch production. From start of production the lead-time would be approximately 10-12 weeks, depending on the piece and sourcing involved.
How can I find out which ring size will fit me best?

We offer different sizing options with most rings on the website. If you require a size not shown or you do not know your size, please contact [email protected] and we will be happy to help.

Do you offer resizing?

Yes, we offer resizing on most of your rings, with some exceptions. Please contact us at [email protected] for your enquiry.

Do I need to create an account to make a purchase?
No, you do not need to create an account to make a purchase. At the checkout, you can proceed as a guest. However, creating an account allows you to save address information and payment details for faster checkout in the future.
What payment methods do you accept?
We accept most credit and debit cards, as well as payments through PayPal. Please do contact us if you prefer to pay via bank transfer.
Is a same day delivery of a piece of jewellery I saw available online possible, if I am based in London?

Not all pieces you see available online are located in London. However, if you are based in London and you would like to purchase and receive a piece of jewellery on the same day, please email us at [email protected] or call us on +44(0)20 7729 0126 before midday on weekdays and we will look into your request right away.

Can I place an order with you if I am not based in the UK, EU or United States?
Currently our online store is fulfilling orders to the United Kingdom, European Union and United States. If you are based in a different location, please contact us for assistance with placing your order directly with a member of our team. We will inform you on details and logistics in order to accommodate an alternative shipping destination request.
Do you offer free shipping?
We offer free shipping within the UK, Europe and United States. We do however not offer free shipping for any return shipments, unless your order got damaged in transit. (see clause 9.8. within our Terms and Conditions.
Can I change my shipping address after my order has been dispatched?

If you realise shortly after placing your order, please contact us right away at [email protected] and we will amend your shipping address.

Once your order has been dispatched, we will be unable to redirect the shipment. Please always take special care when entering your shipping destination.

How long does it take for me to receive my order?

Once you have placed your order for products indicated as “Available Online” on our Website, we will get in touch to share the relevant shipping information with you.

All products available online will ship within approximately 10 working days, unless your order is delayed by an event outside our control.

Will I be charged Sales Tax on my purchase?
If you are ordering to ship to the UK, Europe or United States, sales tax will already be included in the price quoted in the corresponding currency.
Do I need to sign my parcel?
Our trusted shipping provider requires proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature. Please ensure you are at the assigned address at time of delivery.
Is my online purchase refundable?

Yes, however you must notify us of your wish to return your order at [email protected] within the first 14 days from receipt of goods. We will then ask you to safely return your pieces in its original condition, unused and with the correct packaging right away.

Once we have received and inspected your return, we will issue a full refund. We will however not refund the return shipping costs.

For more details, please refer to our Returns and Refunds Policy.

How do I send back my return?

After notifying us about your wish to return your order, you will have to send it back within 14 days of order receipt. Once you have sent your return enquiry/cancellation of contract, we will provide you with instructions on how to best pack your return and the return address.

We recommend that you insure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them back at our warehouse. We also recommend that you use a secure, trackable shipping method to return your order to the address we will provide you with and retain proof of sending, in case of a dispute.

For more details, please refer to our Returns and Refunds Policy.

Please give us a call at +44(0)20 7729 0126 or email us at [email protected] for any assistance and advise on the safest option to return your order.